Australian Synchrotron Guesthouse
Q: How do I make a booking at the Australian Synchrotron Guesthouse?
A: Please download an accommodation application form from the Australian Synchrotron Guesthouse webpage. This form should then be completed and emailed to the user office for processing.
Please note that in order to secure a booking, it is recommended that guests request accommodation at least 24 hours prior to arrival.
Q: How do I know if I am an AS Affiliated Guest or not?
A: You are an AS affiliated Guest if you are conducting business at the AS eg. beamtime, meeting with an AS staff member, attending a conference or workshop held onsite.
Q: How do I pay for my booking?
A: After the booking is confirmed an email will be sent containing a weblink to a secure credit card payment system. Please ensure that any outstanding payments are made prior to checking in.
Q: Can I check in to my room early?
A: The check in time is strictly 2pm to ensure that all rooms are ready for guests upon arrival. Should guests need to check in earlier than 2pm, an additional night prior to arrival may be booked.
Q: Can I check out after 10am?
A: The check out time is strictly 10am. The cleaning staff will access your room at this time. Should guests need to check out after 10am, an additional night may be booked.
Q: Where do I go to check in to the guesthouse once the User Office is closed?
A: The User Office is open 8.30am to 4:30pm Monday to Friday. After hours check-in is available at the Security desk located in the entry lobby of the main Synchrotron building.
Q: Are there Tea and Coffee facilities in my room?
A: Standard rooms do not have tea and coffee making facilities, however tea, coffee, milk and breakfast cereal supplies are all available in the communal kitchen on the ground floor of the guesthouse.
Q: Is there a hair dryer in my room?
A: No, however, a hair dryer may be borrowed from the User Office.
Q: Can I book a room with a kitchen?
A: Some apartments contain a kitchenette containing a bar fridge, microwave, stove top, toaster and kettle. In order to book an apartment with a kitchenette, please specify this requirement on your booking application form at the time of booking.
Q: Can I consume alcohol at the Guesthouse?
A: No, any alcohol found at the Guesthouse will be disposed of. Please note that alcohol is strictly prohibited at the Guesthouse and in the Synchrotron building.
Q: I am a User travelling from interstate. How do I get reimbursed for my travel?
A: For detailed information outlining the reimbursement process please refer to the following link or alterternatively, contact the User Office on (03) 8540 4100.
end faq
User Portal
Q: I've forgotten my password. How do I get a new one?
A: Click on the Forgotten your Password? link on the Portal login page.
Q: My email address has changed. How do I update my account?
A: If you know your password (or can reset it, which will email a link to your old email address), login to your account, then navigate to the 'Account' section of the dashboard, and click on the 'Update Email' link. You can also update other details, such as your contact information, by following the 'My Account' link.
Q: I no longer have access to my old email account, which I use to log in to the Portal. How do I change my Portal login?
A: If you know your password, you can login and change your email address by navigating to the 'Account' section of the dashboard, then click on the 'Update Email' link. You will be required to reset your password after changing your email address. If you don't know your password, please email the User Office, and request that your Portal email be changed. Note that for privacy and security reasons, we can only accept requests to change Portal account details in writing (email, letter etc.).
Q: How do I remove myself from User Office emails?
A: Login to the Portal, and navigate to 'My Account', via the dashboard, or the person icon at the top right of the page. Click on the 'Contact' tab, and check the 'Don't email' option at the bottom of the page. Please note that this will remove you from bulk emails only (e.g. deadline notices, event notices) but you will still receive required User Office communications (e.g. proposal outcome notifications).
Q: Help! My account is blocked.
A: Accounts are blocked after 6 unsuccessful login attempts. You will be able to attempt to login again after waiting for a period of 30 minutes. If you continue to have problems logging in please email the User Office, including the email address that you are using to log in, and request that your account be unblocked. Note that for privacy and security reasons, we can only accept requests to change Portal account details in writing (email, letter etc.).
Q: I am trying to change my password but I get an error message. What are the password requirements?
A: Passwords must adhere to the following rules:
- Cannot use any of the last 10 passwords
- Must be at least 8 characters
- Must contain characters from three of the four following categories:
- English uppercase characters (A through Z)
- English lowercase characters (a through z)
- Numbers (0 through 9)
- Non-alphabetic characters - for example! $ # %
end faq